15/08/2024 . Technical Note

Relevant product(s): Siemens EDA
Operating systems: n/a
Versions affected: n/a
Relevant area(s): Support

Summary

Siemens EDA Support Center is a central location where you can easily find a number of useful resources (product installation files, license files, etc…). However, you must first register to be able to access your specific Site’s assets.

Details

The support portal for all Siemens Digital Industries Software products with everything you need in one easy-to-use location:

• Product Installation files
• License files
• Documentation and videos

Support Center Registration

As a new customer you will receive a welcome email from Siemens with all the necessary information to register for Support Center. It is also possible to create accounts for additional users from your company.

Registering for Siemens Support Center is quick and easy:

1. Navigate to the Siemens Support Center self-registration page – https://support.sw.siemens.com/register
2. Fill-in the registration form with your details and click “Sign-up” (N.B. Company email addresses are required for registration.)
3. Confirm the verification code Siemens sends to the email address provided.
4. Finish the registration process by providing your Site ID and Web Access Code (WAC).

If you don’t know your Site ID and/or WAC, click “I don’t know my WAC/Site”, select the product you need support for and complete the form.

Once complete Siemens can take up to one day to finalise the process. At which point you will receive a completion email and your new account will be connected to your company’s Site, where you will have access to the relevant purchased products and licenses.

Invite New User

Site Administrators can also invite new users to their site: (Site Admins are usually the person who originally purchased the license)

1. Once logged-in to Support Center the Site Admin can navigate to “Account Center” > “Sites and Users”.
2. Click on the “Users” tab at the top of the page.
3. Click on the “Invite New User” button, and follow the instructions.

This process sends an email to register (as above) to the prospective new user, containing the relevant Site ID and the WAC.

Frequently Asked Questions (FAQ)

Where can I find my WAC?

Your WAC is included in the “Welcome” email sent to the Main Contact / Site Admin at the time of order. After this only the designated Site Administrator is able to log in and determine the active WAC, which can be done from the “Sites and Users” page, or by inviting a new user.

Missing Products or Licenses?

You may not yet be correctly associated with the correct Site. To check this, once you are logged-in to Support Center go to “Account Center” > “Sites and Users”, and confirm that you can find the correct site under the “Sites” tab. If you need to add a site, go to the “Join Site” tab, this will ask for the Site ID and WAC.

If you are already associated with the correct Site, from the “Account Center” page you can find the option “I’m missing products on my product list”. Click on this link and follow the instructions.